Your Business-Critical Work Requires Business Internet Service, Not Residential Service
27% of businesses say they are unhappy with their current internet service provider. Many of those are companies that chose a residential service provider instead of using a business internet service.
Residential-type internet service can be enticing. It’s cheaper, and it may do the job in some cases, but you’ll have to live with slower speeds, particularly uploads, and more service disruptions. When there’s a problem or interruption to service, you’ll be in the same queue as every residential customer. If you’ve had your service go down at home, you know how frustrating that can be. At home, it’s a nuisance. When it’s your business, it’s your livelihood. Downtime in your business costs you customers and revenue.
Depending on your plan, your speed may be throttled down when you hit certain usage levels or experience slowdowns at peak usage times.
The Advantages of Business Internet Service
We live in a connected world. More than 257 million U.S. residents have smartphones. That’s nearly 70% of all adults (69.6%) and 74% of all households. Your potential customers are on their phones constantly. They’re using the internet to search for products and services. They’re emailing and texting businesses, connecting through social media, leaving reviews, and buying online. If your internet service is down, you’re losing sales.
Monitored Operations and Superior Customer Support
The best business internet service providers will continuously monitor network performance. They’ll have dedicated IT support specialists on staff to handle any deviations in service. Residential service rarely gets that level of attention.
If there is an issue, business internet service providers will likely be working on it before you even know there’s a problem. 24/7/365 support is available.
Residential internet providers will use their “best efforts” for uptime, but there’s no guarantee of performance. For companies that provide internet for business, they should put their uptime guarantee in writing. A Service Level Agreement (SLA) will guarantee uptime exceeding 99%. Some, like LOGIX Fiber, even provide 99.999% uptime, which equates to a few minutes per year of downtime. SLAs typically offer service credits if your uptime falls below the guaranteed percentage each month.
When you’re at home, residential service is likely more than adequate. Even if you are sharing bandwidth with others in your home, you probably won’t max it out. That same level of bandwidth for your business can max out quickly, depending on the number of employees you have and how much business you are doing.
When you depend on your internet connection for your business, you can’t afford to slow down your employees or customers.
How important is speed when it comes to customers? A study by Google shows that customers will abandon business websites if they take longer than three seconds to load.
With residential service, you also may be sharing bandwidth with your neighbors. The best business internet plans offer dedicated internet connections, so you won’t have to share with others. Having a dedicated connection can be especially important at peak times.
Residential internet service providers may offer fast download speeds but lack symmetrical upload speeds to keep costs down. That’s OK for streaming movies at home, but if you’re sending important data back and forth, interacting with customers, or accessing off-site servers, upload speed is just as important as download speed.
In business, you need high-speed connectivity for both uploads and downloads. Business-critical internet service will offer symmetrical speeds.
A static Internet Protocol (IP) address is vital in business. It provides a stable, permanent number assigned by your provider that’s unique to your business. This fixed address is ideal for email servers, websites, or third-party connections. If you monitor security cameras or business operations online, a static IP allows greater control.
Residential internet service typically uses a dynamic IP. Residential IP numbers are temporarily assigned and will change monthly or sometimes each time you access the internet from a different device.
LOGIX Fiber Networks Internet Service is Built for Business
Your business depends on being able to stay connected with your customers and partners. That’s why more than 10,000 companies have turned to LOGIX for reliable business internet service.
Connecting more than 3,000 enterprise buildings and 100 data centers with more than 265,000 fiber miles, LOGIX Fiber offers fast bandwidth and symmetrical speeds to support data and voice.
The LOGIX Network Operation Center (NOC) provides 24/7 performance monitoring to maintain industry-leading uptime and dependability. If you need service, our support teams are in your neighborhood. Our technicians are Texas-based.