Field Service Technician

Houston, TX
Full-time


ESSENTIAL FUNCTIONS:

· Must have overall understanding and knowledge of telecommunications infrastructure involving voice and data applications

· Responsible for customer maintenance (voice, data, etc)

· Candidate must possess Advanced experience in complete pre-cabling preparation, installation of patch panels, punch down 66/110 blocks, 110-patch panel, and various data and voice jacks. Install, terminate, and test all forms of communication cabling

· Installations of the following types: Fiber Park, MTU, Metro E, EOC, T1

· Activation of customer’s service and features (voice and data) in standalone and MTU Buildings

· Hosted PBX Installs- Simple

· Basic Fiber Optic Troubleshooting

· Assist in deploying new technology when necessary

· Maintain truck inventory and database records

· Responsible for keeping a clean working environment, including vehicle

· Must be able to interface with customers

· Must maintain 24 hours “on-call” status for department

· Meets and exceeds team member expectations by providing service and department teamwork

· Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations

· Demonstrates teamwork by cooperating and assisting co-workers as needed

· Communicates effectively with customers, co-workers and management

· Performs other duties as required to provide excellent service and teamwork

· Adheres to policies and procedures

· Attends work on time as scheduled

· Required to call in to report an absence no less than two hours prior to the start of the shift by contacting the supervisor directly and stating reason for absence

· Minimizes safety hazards by following all safety rules and procedures

· Required to wear uniforms at all times

· Performs other duties from time to time as requested by their supervisor or as business needs dictate

ADDITIONAL RESPONSIBILITIES:

  • Adhere to company practices and regulations
  • Formal and informal training
  • Works well with telecom test equipment
  • Maintain confidentiality of all customer and company information
  • Work in a safe manner; adhere to the safety guidelines set forth in company policy
  • Must be able to learn all aspects of the job by on-the-job training, attending seminars/vocational schools or classes. Must be able to learn from instruction manuals, software, and hardware documentation. Must stay current on industry technology
  • Working knowledge of Windows operating systems, and basic hardware configurations
  • Ability to define problem(s), define seriousness of problem(s), collect data, and establish facts
  • Maintain positive attitude towards co-workers and customers.
  • Effective time management
  • Troubleshooting and problem solving abilities
  • Professional and effective verbal and written communication skills
  • Strong Interpersonal Skills
  • Ability to operate a motor vehicle. Must have valid motor vehicle operator’s license and a responsible driving record
  • Must maintain 75%-90%+ Utilization and 4.5+ quality rating

EDUCATIONAL REQUIREMENTS:

  • Two or more years of Telecom technician experience
  • Must complete FOA “CPCT, CFOT, CFOS/T” within 12 months
  • Must complete Adtran University “ATSA/ IPBG” training within 12 months
  • Proficient Cabling Experience
  • Knowledge of DC and AC power

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