Install Coordinator

Houston, TX
Full-time


JOB DUTIES:

• Coordinates the installation of customer orders for phone, data and HPBX services.

• Keeps customer updated from the beginning and end of the process.

• Understands and reviews all services ordered with customer contact.

• Creates entry of the project in NIMS.

• Coordinate order through internal departments such as Data Ops, Voice Provisioning, Construction and Field Services.

• Instruct and follow up with customers to make sure their voice and data vendors have been scheduled

• Develop good working relationships with sales representatives.

• Provide accurate & timely reporting of dates and notes in Logix360.

• Coordinate service conversions with the vendor, provisioning, the customer and technicians.

• Place LSR with various ILEC’s and CLEC’s for porting existing telephone numbers from their network to the Logix network.

• Participate in customer conversions via the telephone to the Logix network during business hours and occasionally after business hours or on Saturdays.

• Complete installation checklists verifying product & services were installed correctly.

• Transition customers to Account Relations Manager for service after completed conversion.

• Complete the customer order in billing as quickly as possible after the conversion.

EXPERIENCE/SKILLS:

• Detail oriented with strong organizational and follow-up skills.

• 2+ years telecommunications experience preferred.

• 2+ years Project Management experience preferred.

• Above average interpersonal and communications skills.

• Basic knowledge of telephone systems and equipment rooms.

• Basic knowledge of local services products, such as lines, SIP, PRI, HPBX, DID’s, Internet, Data, etc.

• Understanding of how to read ILEC and CLEC CSR records a plus.

ADDITIONAL RESPONSIBILITIES:

• Adhere to company practices and regulations.

• Be flexible to work before or after hours occasionally.

• Maintain work area in neat and orderly fashion.

• Establish and adhere to a record of good attendance and punctuality.

• Maintain confidentiality of all customer and company information.

• Complete any special projects as assigned.

• Works in a safe manner, adheres to the safety guidelines set forth in company policy.

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