Data Provisioning Technician

Houston, TX 77092
Full-time


The Data Provisioning Order Department L1 will perform all activities associated with the creation and support of Internet orders, customer installs/turn-ups and circuit testing. Duties include all Logix products such as, Internet, MPLS Layer2/Layer3, E-mail and DNS. We will offer on the job training for the ideal candidates.

ESSENTIAL FUNCTIONS:

  • Complete service order activity for new customer installs and existing customer ACDs.
  • Excellent knowledge of Brocade and Alcatel-Lucent routers command line structure.
  • Familiar with Microsoft Office applications such as Outlook, Word, Excel, PowerPoint and Access.
  • Ability to observe and make recommendations for changes or upgrades to Logix based software applications directly associated with order processing.
  • Ability to interact with other departments in a high volume environment.
  • Represent Data Provisioning in equipment or product conversions that require mass records or database changes.
  • Good interpersonal skills.
  • Adheres to policies and procedures;
  • Attends work on time as scheduled;
  • Required to call in to report an absence no less than one hour prior to the start of the shift by contacting the Manager directly.
  • Minimizes safety hazards by following all safety rules and procedures.
  • Performs other duties from time to time as requested by the Manager or as business needs dictates.

ADDITIONAL RESPONSIBILITIES:

  • Adhere to company practices and regulations.
  • Follow all documentation and processes associated with task.
  • Establish and retain a record of good attendance and punctuality.
  • Maintain confidentiality of all customer and company information.
  • Complete any special projects as assigned.
  • Works in a safe manner adheres to the safety guidelines set forth in company policy.

KNOWLEDGE SKILLS AND ABILITIES:

Must be able to learn all aspects of the job by attending seminars/vocational schools or classes, reading instruction manuals, on-the-job-training, etc.

  • Demonstrate creative and organizational skills in order to work through projects producing accurate and effective end results.
  • Ability to collect data, establish facts, define problem(s), and evaluate seriousness of problem(s).
  • Maintain positive attitude towards customers, co-workers and management.
  • Maintain honesty and integrity in all circumstances.
  • Effective time management.
  • Professional and effective oral and written communication skills.
  • Ability to operate a motor vehicle. Must have valid motor vehicle operator’s license and a responsible driving record.

EDUCATIONAL REQUIREMENTS:

College degree or 2 years experience in major area. Basic Network knowledge. Basic Windows knowledge. Two years experience with routing and switching infrastructures is required.

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