Installation Coordinator

Houston, TX
Full-time


JOB DUTIES:

  • Coordinates the installation of customer orders for phone, data and HPBX services.
  • Keeps customer updated from the beginning and end of the process.
  • Understands and reviews all services ordered with customer contact.
  • Creates entry of the project in NIMS.
  • Coordinate order through internal departments such as Data Ops, Voice Provisioning, Construction and Field Services.
  • Instruct and follow up with customers to make sure their voice and data vendors have been scheduled
  • Develop good working relationships with sales representatives.
  • Provide accurate & timely reporting of dates and notes in Logix360.
  • Coordinate service conversions with the vendor, provisioning, the customer and technicians.
  • Place LSR with various ILEC’s and CLEC’s for porting existing telephone numbers from their network to the Logix network.
  • Participate in customer conversions via the telephone to the Logix network during business hours and occasionally after business hours or on Saturdays.
  • Complete installation checklists verifying product & services were installed correctly.
  • Transition customers to Account Relations Manager for service after completed conversion.
  • Complete the customer order in billing as quickly as possible after the conversion.

EXPERIENCE/SKILLS:

  • Detail oriented with strong organizational and follow-up skills.

2+ years telecommunications experience preferred.

  • 2+ years Project Management experience preferred.
  • Above average interpersonal and communications skills.
  • Basic knowledge of telephone systems and equipment rooms.
  • Basic knowledge of local services products, such as lines, SIP, PRI, HPBX, DID’s, Internet, Data, etc.
  • Understanding of how to read ILEC and CLEC CSR records a plus.

ADDITIONAL RESPONSIBILITIES:

  • Adhere to company practices and regulations.
  • Be flexible to work before or after hours occasionally.
  • Maintain work area in neat and orderly fashion.
  • Establish and adhere to a record of good attendance and punctuality.
  • Maintain confidentiality of all customer and company information.
  • Complete any special projects as assigned.
  • Works in a safe manner, adheres to the safety guidelines set forth in company policy.

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