Support

Frequently Asked Questions

FAQ

Let us help you find answers to some frequently asked questions.
Why is my bill different this month?
There are several conditions that could cause your bill to vary. Examples include:

A promotion ending
Billing adjustments
Changes in your service resulting in a one-time fee
One-time fees; for example – Pay Per View, Video On Demand, Tolls or Long Distance, Late payment charges, Non-Sufficient Funds (NSF)
Partial month charges or a credit for a change made in the middle of your bill cycle

Please note: Tax charges can vary slightly depending on the number of days in the month. We will notify you about any upcoming rate changes on your bill.
For more information, watch our video on why your bill might be higher than expected.

How do I pay my bill?

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How do I set up Paperless Billing?

Why is my first bill higher than I expected?

How do I track an order?

How do I set up Auto Pay?