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Why Your Company Needs Better Business Phone Service

In 2020, many businesses were forced to adapt to employees working remotely, whether they wanted to or not. The companies adjusting the best are those that have provided the essential tools employees need to stay productive while working from home. A business internet service built on a reliable, dependable fiber network is the backbone of an efficient business communication system. Adding business phone services such as a hosted private branch exchange (PBX) and business Voice over Internet Protocol (VoIP) phone service enables mobility, productivity, communications and collaboration for remote workers, while improving business efficiency and reducing operating costs. Here are five reasons why your company needs better business phone service. Reason No. 1: Increased Mobility Adding a hosted PBX to your business phone service creates complete workforce mobility. Employees have access to the advanced functions they have on their office phones no matter where they are, such as:
  • Caller ID.
  • Forwarding.
  • Hold.
  • Transfer.
  • Three-way calling.
  • Auto-attendant.
  • Voicemail to text.
  • Call recording.
Employees can work at home one day, in the office the next day and at a remote location the day after that, without losing any of the phone functionality they need. Reason No. 2: Improved Productivity With a hosted PBX, employees can make and receive phone calls on their cellphones. Soft clients or apps installed on employees’ laptops and mobile devices allow them to answer customer calls made to office phone numbers on whatever device they are using. A hosted PBX system helps streamline communication in a variety of ways. For example, instead of having to check voicemail separately on office phones or cellphones, it’s possible to automatically convert voicemails into audio files that are sent directly to an employee’s email inbox. This creates a unified inbox where employees can see all of their messages. Because of the robust mobility offered by business VoIP phone service, there is less downtime when workers step away. Whether they are away from their desk, in their car or sitting at a coffee shop, their business phone service travels with them. Reason No. 3: Improved Communication A survey of employees who work from home cited communications and collaboration as the two biggest things they struggle with when working remotely. Using business VoIP phone service and hosted PBX simplify communications by putting every employee on the same business phone service. A hosted PBX system lets remote workers use four-digit dialing for extensions just as they do when they are in the office. With find/follow technology, calls are routed to wherever employees are working that day, which makes it easy to stay in contact with colleagues. One of the more difficult transitions employees have had when working remotely is the loss of social interaction. The easier it is to stay connected, the less isolated employees feel. Integration with other apps, such as customer relationship management solutions or phone directories, can match customer contact information and records with calls so that remote workers have the information they need at their fingertips. Reason No. 4: Increased Collaboration Face-to-face meetings are still the best way to communicate. If that’s not possible, face-to-face video calling is the next best thing. Unified communications tools such as collaboration, video calling, conferencing and instant messaging help team members stay connected with each other and with customers. Tools are consolidated on a single platform so employees do not have to move between devices or apps. For example, if an employee needs an immediate answer to a question, they can use the presence feature to find a co-worker who is online and available. They can then use chat, voice or video calling to connect. Desktop and file-sharing apps enable users to view and share presentations, documents, spreadsheets, images and videos from any location. Reason No. 5: Lower Costs A business VoIP phone service can significantly reduce communication costs compared to a traditional phone system. Many businesses see as much as a 50% reduction in monthly fees when they change to a business VoIP phone service. When coupled with hosted PBX, a business VoIP phone service allows businesses to eliminate upfront costs for hardware, as well as the ongoing maintenance costs of an on-site hosted PBX system. And since the phone system is managed by a third party, it means less work for your information technology team to manage – so they can focus on more critical business projects. Any necessary changes are made in the cloud. Adding, removing or reassigning phone lines happens easily through a web interface. It is even possible for remote employees to make changes. A Better Business Phone Service LOGIX Fiber Networks is trusted by more than 10,000 of the most demanding Texas businesses as a provider of business fiber internet, business VoIP phone service, hosted PBX and unified communications tools. With more than 300,000 miles of dedicated fiber, LOGIX has a robust, reliable and redundant network that is built for business. Contact LOGIX today for a quote.