Searching for the best business phone service providers in Dallas / Fort Worth, Austin, San Antonio or Houston can be a challenge. Everyone you talk to will tell you how they have the best solution. So how do you know which business phone service provider is the right one for you?
Here are the key things you should evaluate when making your decision.
Finding the Most Reliable Business Phone Service Providers
The biggest thing you need in a business phone service is reliability. Downtime is expensive. You cannot afford to do business with business phone service providers that do not make reliability their top priority.
When evaluating business phone service providers, ask these questions:
- Do you monitor performance and security 24/7 year-round?
- Do you guarantee 99.999% uptime?
- Do you use fiber for the best call quality, or are you still relying on expensive copper or unreliable coax cable?
- Do you own the lines that you are using?
- Do you have staff technicians nearby to resolve any problems?
- Where is your customer support center located?
LOGIX business phone services operate on their own fiber network. LOGIX owns more than 300,000 fiber miles throughout Texas to provide exceptionally low latency, which eliminates delays or lags in voice calls. Many cable companies and regional suppliers lease their lines. If there is a problem, you can get caught in the middle between third parties arguing over responsibility and lengthening downtime. When you own the fiber, it is easier to detect, prevent and fix any problems that develop.
LOGIX operates a Texas-based Network Operations Center and a Texas-based customer support center. If repairs are necessary, LOGIX employs staff technicians who live and work nearby. You will not have to rely on support teams located out of state or contract labor to resolve any issues.
The Business Phone Service Features That You Need
The best business phone service providers should also offer advanced features to help you run your business efficiently and productively. To make the best decision for your business, you need to find out about mobility, flexibility, security, advanced calling features and integration.
Mobility
More employees are working remotely than ever before. By the end of 2021, Gartner predicts that 51% of knowledge workers will be permanently working remotely or splitting time between home and office. You need a business phone service that travels with you, regardless of where you are working.
LOGIX Business Voice enables you to download an app for your smartphone, computer or mobile device. This lets you make or take calls wherever you are, with a single business phone number.
Flexibility
Today’s changing business environments require you to be agile. You need a business phone service that is flexible and scalable. When you need to make changes, you want to be able to do so quickly – and not pay for capacity until you need it.
Make sure that your business phone service provider lets you add or delete phone lines easily without having to involve technicians or on-site visits.
Security
Security should be a major factor in your decision. Any business phone service should encrypt calls in order to prevent unauthorized users from listening in. They should also provide backups for disaster-recovery events.
Advanced Calling Features
No matter where your employees are working, you want them to have access to the advanced calling features you can get with VoIP business phone systems.
With the LOGIX Business Voice solution, every user can take advantage of 30 standard advanced calling features, including unlimited local and long-distance calling, instant messaging, presence, voicemail-to-email, and high-definition video calling.
Integration
You will also want to ensure that business phone service providers can integrate with your customer relationship manager or other productivity applications, such as Microsoft Teams.
Finding the Best Business Phone Service Providers in Dallas/Fort Worth, Austin, San Antonio and Houston
Finding the best business phone service providers in Dallas/Fort Worth, Austin, San Antonio or Houston does not really need to be challenging. LOGIX Fiber Networks has the most reliable business phone service in Texas.
If you are thinking of changing or upgrading your business phone service in Dallas, Austin, San Antonio or Houston, talk to the business phone service experts at LOGIX Fiber Networks. Call 281-688-6231, or request a quote online.