Businesses today are in the middle of a digital transformation, as technological advances have impacted nearly every industry.
Voice over Internet Protocol (VoIP) has grown significantly over the past 10 years to become a mature and reliable solution for businesses of all sizes. VoIP business phone service provides high-quality calling with advanced calling features, while reducing costs and facilitating greater mobility.
The Benefits of VoIP Business Phone Service
Here are the benefits of switching to a VoIP business phone service.
If you are still using landline phones, you may be paying as much as twice per line what you would pay using VoIP just for the basic service. That does not include any additional costs from local tolls or long-distance fees. The right VoIP business phone systems can provide unlimited free local and long-distance calling domestically.
With VoIP, you avoid the need to install and maintain expensive hardware. In many cases, you can switch to a VoIP business phone system without paying any upfront hardware costs. For example, using a Session Initiated Protocol (SIP) trunk, you can connect your existing phone hardware in the office to the internet for calling. If you decide to add IP-enabled phones to replace handsets, the cost is similar, and you may be able to lease equipment or roll the fees into your monthly plan.
You may also save on maintaining, repairing or updating on-site equipment. Switching to a cloud-hosted private branch exchange (PBX), for example, means that your VoIP business phone service provider becomes responsible for keeping everything running smoothly.
Another way that you may be able to lower your expenses is by eliminating the add-on costs for extra features. Many of the fees that the local phone company charges for extra features are included in VoIP solutions at no additional cost.
An April 2021 survey showed that companies are embracing the idea of letting employees work remotely or at home. Companies of all sizes said that they expect remote work to continue either full-time or partially, using a hybrid model with some time spent in the office. Among the large companies in the survey, 80% said that remote and hybrid work is already part of their workplace policy. Two-thirds of medium-sized companies expect to move to a hybrid work model, while 40% of small businesses said that they plan to allow remote work moving forward.
VoIP enables businesses to extend their business phone network regardless of where their employees are working. Installing softphone apps on mobile devices gives remote workers access to the same advanced calling features they would have sitting at their office desks.
You can easily switch or route business phone calls to remote locations. Employees and customers will see a consistent phone number regardless of where the call originates.
Advanced Calling Features
VoIP makes advanced calling features once reserved only for Fortune 500 companies available to everyone. Here are a few of the features that you can get with VoIP business phone service:
- Call forwarding.
- Three-way calling.
- Caller ID.
- Voicemail and voicemail-to-text.
- Custom hold music.
- Call recording.
- Call waiting.
- Hold/transfer/call forwarding.
- Simultaneous and sequential ringing.
- Extension dialing.
- E911 service.
You also get voice and videoconferencing, messaging, presence and other tools to make collaboration easy.
Flexible and Scalable
A business phone service using VoIP is built to make changes easy. If you need to add, delete or reassign a phone line, you can do it within the interface and skip a visit from the phone company for rewiring.
If you need additional capacity, user licenses or faster internet speeds, you can handle it with a phone call. This scalability allows you to pay for what you need right now without worrying whether your system can handle future expansion as your business grows.
Because VoIP is a software-based IP solution, you can integrate your VoIP business phone system within your existing infrastructure. If you are using a hosted PBX, you can also integrate your phone system with your customer relationship manager or call center software so that everything works together.
When you work with the right VoIP business phone service provider, you will get reliable, high-quality business phone service. Look for a provider that offers 99.999% network availability and fast internet speeds with low latency, while monitoring network traffic 24/7 year-round.
The most reliable solution will use a fiber network for connecting to the internet. Fiber provides the fastest speeds and is less subject to interference or interruption.
If you would like to learn more about how VoIP can enhance your business, download LOGIX’s complimentary executive report, “10 Reasons Why Companies are Moving Their Business Phone Service to the Cloud.”
LOGIX Fiber Network: Reliable VoIP Business Phone Service
With LOGIX Fiber Networks, you get the most reliable VoIP business phone service available. LOGIX has 285,000 fiber miles throughout Texas. There is a reason why more than 10,000 businesses and 3,000 enterprise businesses choose LOGIX. With exceptional year-round customer support and network monitoring at Texas-based facilities, LOGIX is built for business.
Contact LOGIX today to request a quote for VoIP business phone service.