How to Choose a Hosted PBX Service Provider

Do any of these phone situations apply to your business?

  • You are still using the local phone company.
  • You still have an on-site PBX.
  • You are using a national internet provider or residential cable provider for your business Internet or phone service.
  • You want to get the best, most reliable business VoIP.

Learn the benefits of a hosted PBX for your business phone service and how to choose a hosted PBX service provider.

The Benefits of a Hosted PBX Service Provider

Voice over Internet Protocol (VoIP) using a hosted PBX delivers a host of benefits to businesses:

Lower Costs

A hosted PBX only requires VoIP compatible phones. Business leaders do not need to have an expensive on-site PBX or pay hefty maintenance fees. Since VoIP for business is hosted in the cloud, there’s very limited upfront costs and lower phone bills.


A traditional business phone system provides a fixed number of lines. Changes typically need to be made by the local phone company. This can mean an on-site visit, fees to make the change, and a waiting period. With hosted PBX you can easily expand the number of lines to fit your staffing needs. This lets you pay for only what you need now and retain the ability to add more lines if needed.

Disaster Recovery

With traditional phone service, if the line goes down anywhere along the path to the local exchange, the service will go down. With VoIP for business on fiber, there is significantly less chance of downtime. Even in the unlikely event that a buried fiber line does get cut, customers with hosted PBX can quickly be rerouted to mobile phones or remote sites easily to keep your business running.

Remote Connectivity

A cloud-hosted PBX enables remote connectivity, regardless of where people work. Your business can have employees at multiple locations working remotely or from home, with one unified VoIP service that connects them all. With virtual phone numbers, users can have an area code associated with the home office even if they work in other states.

How to Choose a Hosted PBX Service Provider

When deciding how to choose between VoIP service providers, here are some key factors you need to consider.

The Right VoIP for Business

Take inventory of your communication needs to make sure that VoIP service providers can provide the level of service required. This inventory should include details such as the number of lines needed, locations, and volume of local and long-distance calls.

The Right Features for Business

Take note of any advanced communication tools needed for your business, such as:

  • Conference calling.
  • Video calling.
  • Voicemail to text.
  • Call recording.
  • Simultaneous and sequential rings.
  • Auto-attendant.
  • Custom hold music.
  • Unified communications.
  • Collaboration tools.
  • Enhanced 911.

Make sure to choose from VoIP service providers that have the right features for your business.

High Bandwidth and Low Latency

Two of the most significant factors when choosing among VoIP service providers are bandwidth and latency.

Bandwidth is crucial to hosted PBX systems. Bandwidth is the speed at which data can pass through a circuit. A fiber internet connection carries voice and data to the cloud. The amount of bandwidth needed will vary by company and situation. The more business users, the more bandwidth necessary.

Latency is the delay users experience between the sending and receipt of data. If latency occurs when accessing a website or sending an email, it is not typically a severe problem. But if it occurs during a voice call, even a slight delay could be an issue.

When there is not enough available bandwidth, data packets may move slower and increase latency. Distance also exacerbates latency. Local calls typically have less latency because of proximity. The longer distance that the data must travel, the more potential latency issues that may arise.

That is why it is crucial to work with a high-quality VoIP service provider that has high bandwidth and low latency.

Exceptional Reliability

If a hosted PBX service is not reliable, no list of features or cost savings can make up for it. Look for VoIP service providers that offer 99.999% reliability with 24/7 year-round monitoring.

National and residential cable providers are notorious for their poor service when there are problems. Work with a Texas-based company that is built for business and has support throughout the Dallas, Fort Worth, Austin, San Antonio and Houston markets.

Why You Should Choose LOGIX for Hosted PBX and VoIP

LOGIX can deliver on all of your hosted PBX and VoIP for business needs, with:

  • Flexible business connectivity that can scale when needed.
  • Lightning-fast bandwidth, with symmetrical upload and download speeds.
  • Fully dedicated business fiber.
  • Industry-leading service level agreements that guarantee uptime and customer satisfaction.
  • A dedicated network operations center that continuously monitors fiber speeds and performs to deliver exceptional dependability.
  • Texas-based customer care and service teams to handle requests, installations and maintenance 24/7 year-round.

LOGIX offers a built-for-business fiber network that provides the most reliable experience available, including VoIP business phone solutions.

Request a quote today.