If you’re still using the local phone company for your phone service, you’re wasting money.
Voice over Internet Protocol (VoIP) provides a lower cost of ownership compared to a traditional phone system. Conventional phone systems run copper lines or circuits between your facility and the phone company. From there, voice calls are routed to the public switching network for transmission. You may also have a Private Branch Exchange (PBX) in-house that handles the routing. The phone company controls these systems and the transmission of your calls.
That means fees for long-distance calls or higher rates for unlimited calling. Adding lines or making changes likely means calling the phone company to do the work and tacking on service fees.
In addition, your PBX or phone system may need maintenance or upgrades. All these things come with a service fee.
Save Money with VoIP
VoIP service providers avoid all of this. Through your VoIP provider, your business phone system can make and receive calls the same way you do right now. However, you’ll be using the internet to route your calls rather than the phone company’s network.
No Long-Distance Fees
VoIP means no long-distance fees for domestic calls. The average customer sees savings from 20% to 50% on their monthly phone bills.
Reduced Hardware Expenses
With a cloud-hosted PBX, you don’t need to invest in expensive hardware at your facility. Any place you have high-speed internet, you can plug in an IP phone. If you need to move a line, unplug it from one place and plug it into another.
You also have greater agility when it comes to managing your communications. If you need to add lines or connect remote workers, it’s easy to do with a few keystrokes online. With the phone company, you’ve got to schedule an appointment, pay the fees, and wait for technicians to make the changes. In some cases, it may mean a service call to your physical location.
Seamless Mobile Solutions
VoIP service providers can add VoIP clients or “softphones” to your mobile devices to provide a seamless experience for your team members at no additional cost. Whether they are sitting at their desks or working remotely, customers won’t notice a difference.
DID and Auto Attendant
VoIP’s Direct Inward Dial (DID) lets team members have a direct telephone line to bypass a receptionist. Combined with auto-attendant features, you can more quickly route calls to the right place. This direct connection gives you the option of not staffing a switchboard or managing remotely from any device on your system.
Improve Your Customer Service
Your VoIP business phone service can save you money on your monthly phone bill, and it can also help you with your customers.
Relying on outdated phone systems can complicate communications with your customers. Modern VoIP phone service providers offer the kind of advanced technology that was previously unaffordable for many organizations.
- Call Transfer
- Call Hold
- Call Park
- Call Waiting
- Auto Attendant
There is also increased reliability with VoIP. If your traditional phone service goes out, there’s not much you can do until it gets fixed. With VoIP, you can use mobile devices or other internet connections without missing a beat. Customers won’t notice a difference.
Basic hosted PBX works in the cloud and allows for unlimited domestic long-distance calling. Unified communications bring soft client technology to add voice and video calling, messaging, and presence to your business phone service. VoIP customers can also add conferencing and collaboration for a more efficient workplace.
These tools improve your internal and external communications. They allow you to up-level your customer service. That’s crucial in business today especially when you consider that 56% of customers have stopped doing business with a company because of poor customer experience. After just one bad experience, more than a third (39%) of customers say they avoid doing business with that company for at least two years.
A Complete VoIP Solution
VoIP simply saves you money.
- No expensive hardware costs
- Reduced maintenance
- Easy to add or move lines
- No long-distance calling fees
- Mobile at no additional cost
- Advanced calling features
- LOGIX is Built for Business. We manage more than 290,000 miles of fiber to provide a wide area of coverage throughout Texas and Oklahoma. More than 10,000 customers trust LOGIX for our exceptional reliability and service.