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What is Microsoft Teams with Direct Routing? How Can It Help Your Business?

When Microsoft stopped supporting Skype for Business, more than a few people were surprised. What they replaced it with, however, is Microsoft Teams – a powerful platform that integrates fully with other Microsoft business tools in a secure environment.

As a cloud-based solution, it makes video calls, chat, file sharing and conferencing easy without the need to juggle multiple tools. This has created a robust collaboration tool to bring on-premises employees and at-home workers together in one platform.

Together with a  reliable voice telephony provider, Microsoft Teams provides a robust and reliable solution for communications and collaboration.

What is a Direct Routing?

Direct Routing is a Microsoft function that enables Teams to connect directly to a third-party telephony provider for connectivity to the public switched telephone network (PSTN).  This enables you to partner with a reliable services provider who can deliver a high-quality voice networking solution.

Integrating Microsoft Teams with a third-party service provider also enables the delivery of additional features which are not available with Teams.  Features such as call reporting, call recording and contact center are examples of incremental capabilities that businesses rely on and can be incorporated into a complete solution when partnering with a reliable voice networking provider.

When you work with a cloud-hosted voice service provider such as LOGIX Fiber Networks for your Teams integration, you enable a complete collaboration solution with a robust telephony network and 24x7 customer support who has expertise in voice networking  

What is Microsoft Teams?

What is Microsoft Teams? Microsoft Teams is a communication and collaboration platform from the makers of Office 365. Included free with Office 365 and Microsoft 365, Microsoft Teams allows for videoconferencing and collaboration with access to Microsoft’s full suite of tools, including:

  • Channels for conversation.
  • Group, team and individual chat.
  • Document storage and sharing.
  • Online video calling and collaboration.
  • Meetings that can host up to 10,000 simultaneous users.
  • Audio conferencing.

It can replace tools such as Skype, Slack, Webex or Zoom in the workplace with a couple of big advantages: it is more secure, and it gives you seamless access to other Microsoft tools, such as SharePoint.

Remote workers can use Microsoft Teams as a softphone without giving up the advantages of a hosted PBX service. Most businesses that adopt Microsoft Teams use it as the primary communications tool for internal business while using a direct routing to enable external communications and bring remote workers into a single platform.

Microsoft Teams and LOGIX Business Voice Cloud: A Powerful Combo

Together, Microsoft Teams and a Business Voice Cloud create a powerful combination that brings communication and collaboration together.

LOGIX’s hosted voice solution, Business Voice Cloud now integrates with Microsoft Teams. While Teams can handle your collaboration,  connectivity to the PSTN from LOGIX can handle all of the behind-the-scenes networking that you need for VoIP calling along with unlimited local and long-distance calling and access to advanced features all while using a single soft client app.

When paired together, Microsoft Teams and LOGIX Business Voice Cloud empowers remote workers with the same tools they would have sitting at their desk in the office. Microsoft 365, including Teams, gives you access to the full array of Microsoft software in the cloud. Using Direct Routing with LOGIX enables complete unified communications to your home, office phone or soft client on your laptop, desktop or tablet.

This configuration extends the functionality of your business network anywhere employees are working. Employees can use the same phone number to make and receive calls, so your customers will get the same level of service no matter where your employees are working.

Business Voice Cloud from LOGIX

Business Voice Cloud options from LOGIX also include even more advanced features which can be added to a Microsoft Teams solution:

  • Virtual Faxing
  • Virtual Numbers
  • Call Recording
  • Call Reporting
  • Contact Center
  • Advanced IVR Routing

With LOGIX Fiber Networks, you get an assigned project coordinator to oversee implementation and 24/7 year-round customer support from a Texas-based support team, along with a network operations center to monitor performance and security. It is all backed by 99.999% uptime as part of your service-level agreement. If there is ever a problem, a dedicated team of information technology and security professionals are nearby. With Texas-based customer care and support teams, LOGIX can handle service requests, installations and maintenance, with technicians nearby.

LOGIX Fiber Networks: Built for Business

LOGIX offers a fiber network that is built for business to deliver the most reliable experience with Microsoft Teams, with a hosted PBX to power your VoIP calls.

Contact LOGIX to request a quote to take advantage of the power of Microsoft Teams and the hosted Business Voice Cloud platform.

LOGIX Network Operations Center (NOC) continues to monitor Beryl's impacts to maintain services for our customers in the impacted regions and to act quickly to restore services as needed. To report any service interruptions please submit a ticket via theLOGIX Customer Portal