Recommended Questions to Ask Your Business VoIP Service Provider in Texas

keomarketing Blog, Business Voice

When searching for the best voice over Internet Protocol (VoIP) service providers in Texas for your business phone service, there are key questions you need to ask.

If you are wondering whether you need VoIP for your business phone service, the answer is a resounding yes. The days of poor-quality calls and service are over. Today’s VoIP business phone service produces outstanding call quality and reliability – if you choose the right business phone service providers.

Here are the recommended questions to ask while evaluating business phone service providers.

What is Your Guaranteed Uptime?

One of the most important things to consider while choosing business phone service is reliability. If you cannot make or receive calls when needed, your business will suffer. Look for business phone service providers that provide a minimum of 99.9% uptime as part of your service-level agreement. The best VoIP services providers in Texas, such as LOGIX Fiber Networks, offer uptime guarantees as high as 99.999%.

LOGIX also provides a network operations center with a staff that monitors network performance 24/7 year-round. So if there is an issue, technicians are on hand to resolve it quickly.

Are Your Services Geographically Distributed?

A robust fiber network offers broad geographic distribution to lower potential service disruptions. When a provider houses data centers in more than one location, they can reroute traffic if there is a problem. This fully redundant network architecture minimizes downtime.

Do You Offer Hosted PBX?

Moving your private branch exchange (PBX) to the cloud saves you from having to install or maintain an on-premises solution that requires a capital investment and ongoing maintenance. With a VoIP system that uses hosted PBX, expenses and maintenance are the responsibility of the VoIP business phone service provider.

Do You Support Mobile Solutions?

When COVID-19 made it necessary for employees to work at home, mobility became a key issue. Your VoIP business phone service provider should provide the tools your team needs to work remotely. Apps (soft clients) installed on desktops, smartphones and connected mobile devices enable employees to work from anywhere using the same advanced phone features as if they were sitting at their office desk.

Can You Provide Unified Communications and Collaboration?

With a distributed workforce, the importance of unified communications (UC) and collaboration has grown significantly. Make sure that your business phone service provider can handle voice and video calling, messaging, presence, conferencing and collaboration.

What Features Do You Provide?

One of the advantages of VoIP business phone service is access to advanced calling features. However, not all companies provide the same access. The best VoIP service providers in Texas offer services such as:

  • Caller ID.
  • Forwarding.
  • Hold.
  • Transfer.
  • Three-way calling.
  • Auto attendant.
  • Voicemail to text.
  • Customer hold music.
  • Call recording.
  • Unified communication.
  • Simultaneous and sequential ring.
  • Extension dialing.
  • E911 service.

Do You Offer Dedicated Fiber?

Depending on your business needs, you may find that a dedicated fiber connection to your business is important. Not all VoIP service providers in Texas can provide one, and many residential providers, cable companies and most national VoIP providers use shared or leased internet connections. This means that you will be sharing your bandwidth with your neighbors, which can limit your access and quality. Also, if there is a problem, it becomes more difficult to trace it, which can lead to downtime that costs you money and inhibits productivity.

Dedicated fiber provides lower latency as well as synchronous upload and download speeds. This helps maintain call quality and minimizes lag during conversations. Look for a company that provides dedicated fiber on its own network, with 24/7 year-round monitoring on a network that is carrier Ethernet certified by the Metro Ethernet Forum.

When business phone service providers control their own fiber network – rather than leasing or sharing – they have more quality control over that network. LOGIX has installed 280,000 fiber miles and 6,500 route miles across Texas to connect 3,000 enterprise buildings, 105 data centers and 10,000 businesses.

If There is a Problem, Who Will Handle It?

You want to work with a business phone service provider that has Texas-based support teams. When you need help, LOGIX has technicians nearby. Unlike cable internet and national business phone service providers, LOGIX has friendly and reliable local support teams to take your calls and deal with any service-related issues.

Robust, Reliable VoIP Business Phone Service

LOGIX provides robust and reliable internet service, including VoIP business phone service, on a fully redundant fiber network. Hosted PBX and advanced calling features connect all employees whether they are in the office or working remotely. LOGIX provides best-in-class network reliability, fast response times, flexible options and exceptional service from local LOGIX employees.

Contact LOGIX to request a quote or call 281-688-6231 to discuss your business phone service needs.