The best business internet service works quietly in the background to enable your business to operate efficiently. You do not want to have to think about it. You want it to work the same way that electricity or water does – when you need it, it’s available, and works the way it’s supposed to.
But when you are searching for the best business internet providers, you want someone who understands this, makes it easy for you to do business with, and handles any problems that might arise quickly and efficiently without having to worry.
However, not all business internet providers are the same. You must do your research to select the right provider for your business. When selecting a business internet provider, you will want to consider these criteria carefully.
Type of Connection
While you can still get DSL using copper lines, cable internet using coaxial cables, and Wi-Fi connectivity from mobile phone companies, there is no substitute for fiber. Fiber-optic internet is the fastest connection available and the most reliable way to do business.
Availability
Not every provider can service every location. You will want to make sure that any provider you work with has connectivity options in your area, especially if you operate multiple locations.
Speed
Fast internet ensures a more productive business. Conversely, slow and inconsistent internet speeds can frustrate your employees and customers. It’s important to evaluate your current business objectives with an eye to the future to determine your speed and throughput requirements.
Be sure to carefully examine claims about speed, though. Some providers advertise fast download speeds but offer much slower upload speeds, throttle speeds during peak times, or share connectivity among multiple businesses or even residential neighborhoods. The best business internet providers will deliver symmetrical speeds, meaning that you will get the same fast uploads and downloads on a dedicated fiber connection that you are not sharing with others.
Reliability
You simply cannot afford downtime if you want your business to operate at an optimal level. Look for a business internet provider that offers 99.999% uptime. This is considered the gold standard in the internet business, called the five-nines service.
99.999% uptime means that you can expect an average of just five minutes and 15 seconds of downtime per year. It may not seem like there is a big difference between 99% and 99.999% uptime, but it could mean the difference between losing your internet connection for nearly three days during the year. If that happens at the wrong time, it can cause significant problems.
Look for a fiber business internet provider that has redundant systems, a state-of-the-art fiber core backbone and multiple fiber rings in major Texas markets to deliver five-nines service. The best business internet service providers include written uptime guarantees as part of their service-level agreement, with penalty clauses for failing to deliver.
Scalability
Things can change in a hurry in business, and you need a fast and easy way to scale your internet service as your industry evolves.
More business is conducted in the cloud every day. Nearly 90% of large companies are in the midst of digital transformation. As companies adopt more software as a service, business automation and artificial intelligence, the ability to scale becomes even more crucial. Small- and medium-sized businesses are also adopting more cloud applications, and require a reliable and scalable business internet service in order to operate efficiently.
Support
Customer service and support are often overlooked when selecting a business internet service provider, but it is a consistent issue in the industry. Rude or uninformed support teams, slow responses and maddening wait times are common.
This is simply unacceptable.
Look for a business internet provider that prides itself on local support teams that provide friendly and fast customer service. Avoid companies that have call centers halfway across the country or do not have local employees available to handle problems. Many providers only use local contractors to resolve issues, which can lead to longer times for resolution.
The Best Business Internet Provider? LOGIX Fiber Networks
Choose LOGIX Fiber Networks for your business internet. LOGIX is the most reliable, high-speed business internet service built on the largest independent fiber network in Texas. With a Texas-based network operations center monitoring network performance and security 24/7 year-round and friendly Texas-based service and support, you can depend on LOGIX to keep your business internet running at peak performance.
For the best business internet service, call LOGIX at 281-688-6231, or request a quote today.