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Why Your Business Needs to Think Differently About Your Business Phone Service

It was not that long ago that businesses had to install expensive private branch exchange (PBX) systems and hard-wired handsets, and rely on the local phone company for service. If you ever needed to make a change, you could wait for days or weeks and be forced to pay hefty fees. Of course, you also needed to pay a big phone bill at the end of each month. These are just a few of the reasons why so many businesses made the switch to voice over Internet Protocol (VoIP). If you have not done so already, you are missing out on a lower total cost of ownership, lower monthly bills, advanced calling features and increased mobility. If you made the switch but are not happy with what you are getting from your business internet service provider, it may be time to consider making a change. Here are three questions to ask yourself to determine if you need to think differently about your internet and business phone service. Are You Getting the Level of Service You Deserve? When you have a question or concern, do you get prompt, friendly service and the level of attention you deserve, or do you experience any or all of the following?
  • Slow internet connections.
  • Frustrating response times.
  • Rude customer service.
  • Maddening downtime.
These are common complaints from customers of large national business internet service providers and residential cable companies. In fact, there are so many complaints that the Federal Communications Commission set up a special process for consumer complaints about internet service. When you are running a business, the last thing you have time to worry about is your business phone service and internet connection. With LOGIX, you get best-in-class network reliability with 99.999% uptime guaranteed in your service-level agreement. If there is ever a problem, you will receive prompt, friendly service from Texas-based support representatives. As one of the top business internet service providers in the nation, LOGIX monitors its network 24/7 year-round for performance and security at its network operations center. If you experience a problem or just have a question, local LOGIX support teams are nearby. Is Your Business Internet Reliable and Consistent? If your internet service slows down at peak times or the quality of your VoIP calls is lacking, it may be time to start shopping for a different business internet service provider. Many large national companies and residential cable internet companies offer business internet service. However, they use leased or shared lines to deliver it. This means that your business internet speed and performance are dependent on other users. So your internet may slow down because neighboring businesses or people who live nearby are online. This can impact the quality of your voice calls and cause lag during video calls. Another thing that can impact your calls is the lack of symmetrical, or synchronous, connections. Many national internet service providers and residential cable companies do not provide the same capacity for upload and download speeds. It may not be a big deal to take an extra second or two to send a request online to get a file, but when you are using VoIP to call a customer or hosting a video conference, even a fraction of a second can cause an uncomfortable delay. LOGIX has more than 300,000 fiber miles of its own network connectivity and services 3,000 enterprise businesses and 105 data centers. When your business internet service is on a dedicated fiber connection, you do not have to worry about what your neighbors are doing. LOGIX also provides all of its business customers with symmetrical synchronous internet connections, so you get the same upload and download speeds, which results in better-quality voice and video calls. If you are experiencing poor-quality VoIP calls, lagging video calls or poor network performance, it is time to consider changing business internet providers. Are You Still Supporting Legacy Hardware? Whether you are using VoIP or still relying on the local phone company, you may still be using legacy hardware such as an on-site PBX. This means that you are responsible for maintenance and upgrades. There is a better way. Business phone service providers such as LOGIX can connect your business using a hosted PBX. A hosted PBX gives you all the advanced calling features you could ever want in your business phone service and allows you greater mobility. Employees can use a PC, laptop, smartphone and other mobile device to access your business phone service no matter where they are. When customers call, they will not notice a difference. With the increase in the number of employees working from home, you need to ensure that all members of your staff have the same level of business phone service regardless of where they are working. Think Differently: Choose LOGIX When comparing business phone service providers, you have to think differently. Think LOGIX. LOGIX Fiber Networks is Texas’ leading business internet company and serves top-performing companies with robust and reliable business phone service, hosted PBX and business-class internet on a fiber network that is built for business. Contact LOGIX by calling 281-688-6231, or request a quote.