Top 5 Features of the Best Hosted PBX Phone Systems

keomarketing Blog

When evaluating the best phone service for your business, having a hosted private branch exchange (PBX) versus an on-site PBX can make a big difference.

With a hosted PBX, there is no expensive hardware to buy. Business calls are handled in the cloud by a voice over Internet Protocol (VoIP) service provider using a virtual phone system, negating the need for an on-premises PBX. A cloud-based, hosted PBX solution is more flexible, upgradeable and scalable.

Working with the right hosted PBX and VoIP service provider, your business can run smoothly with reliable service.

Here are the top five features of the best hosted PBX phone systems:

  • Cost savings.
  • Access to advanced phone features.
  • Soft clients and mobility.
  • Business continuity.
  • Network monitoring functionality.

Hosted PBX Systems Save Money

Going with a hosted PBX system can provide significant cost savings to your business. There is no need to install or maintain an on-premises PBX or pay expensive service fees to the local phone company for service.

As part of VoIP for business solutions, hosted PBX providers offer unlimited domestic local and long-distance calling. Also, you only pay for bandwidth and the level of service you need, with the ability to change quickly as your business evolves. You can prevent overpaying for capacity that you aren’t used while retaining the option to scale if things change.

Advanced Phone Features

With a hosted PBX, VoIP service providers can offer advanced phone features that go beyond voice and data. Feature-rich options may include things such as:

  • Auto-attendant.
  • Voicemail to text.
  • Custom hold music.
  • Call recording.
  • Hold/forward/transfer.
  • Three-way calling.

These advanced features can help you provide better customer service. 89% of businesses are expected to compete mainly on customer experience, according to business consulting firm Gartner. Having the best tools to manage that experience is key to success.

Soft Clients and Mobility

It is possible to add soft clients for voice, video calling, messaging and presence to just about any desktop or mobile device, to extend business networks and facilitate access even when employees are working remotely or at home. Unified communications may be available that can connect employees and customers no matter where they are into one system.

This is especially important as more employees work remotely. More than 20% of the labor force is now working remotely in 2020, a number that’s grown 33% in the past few years.

Also, combining unified communications with advanced conferencing and collaboration tools enables remote teams to work together. It no longer matters whether employees are sitting at their desk in the office or thousands of miles away.

Business Continuity

If there is a power outage or a cut phone line in your area, you may lose phone service at your location. With a hosted PBX, you can quickly re-route calls to mobile phones or other locations to keep your business running smoothly, even in the event of a disaster.

Network Monitoring

If your business is using a traditional phone company, has an on-site PBX, or is dealing with a cable or residential internet service provider, many variables can negatively impact your service. Problems may occur at your location, in your equipment, at your office or with the wholesale carriers such companies use to route your traffic.

A hosted PBX with a top-quality VoIP service provider can deliver dedicated fiber lines directly to your business. Business calls will be carried on this network and monitored 24/7 year-round for reliability and security.

LOGIX is Built for Business

LOGIX is a Texas-based company that provides hosted PBX and VoIP for business. With service level agreements guaranteeing 99.999% uptime and a dedicated network operation center, LOGIX’s team of IT and security professionals deliver consistent, reliable service.

With LOGIX, local Texas-based customer care and service teams are available 24/7 year-round to handle service requests, installations and maintenance. Unlike national VoIP providers, cable internet providers or residential internet providers, LOGIX customers have a dedicated account manager that is local and can easily be reached by phone.

Lightning-fast bandwidth is delivered on fully dedicated business fiber with symmetrical upload and download speeds to keep your business moving at full speed. There is no sharing of bandwidth with neighborhood businesses or neighborhoods.

LOGIX owns and operates the largest privately owned fiber network in Texas, spanning more than 265,000 fiber miles. LOGIX is the connection for more than 10,000 businesses; 3,000 enterprise buildings; and more than 100 data centers in Houston, Dallas, Fort Worth, Austin and San Antonio.

LOGIX offers a built-for-business fiber network that delivers the most reliable experience, including hosted PBX and VoIP business phone service.

Request a quote for all of your hosted PBX and VoIP business phone solutions.