Why It’s Time to Upgrade Your Business Phone System

keomarketing Blog

The first commercial cell phone was approved for public use in the 1980s. When they went on sale, they cost $3,500 each. That is equivalent to more than $7,000 today. At the time, it would have been hard to imagine today’s world where 272 million Americans have smartphones.

It is fair to say communication has changed a lot over the years. Yet some companies are still using the same PBX (Private Branch Exchange) and business phone system they have used for decades. Even those companies that upgraded or replaced their legacy business phone system at some point are finding it may be obsolete or unable to handle advanced calling features.

If any of these situations sound familiar to you, it is time for an upgrade.

Your Business is Growing

Just like technology continually evolves, your business does, too. What worked yesterday may no longer work for today’s business environment (let alone what is coming tomorrow). You need a scalable business phone system that can adapt to your changing needs.

Adding new phone lines to a traditional business phone system can be expensive and take time. Many older systems simply don’t scale well.

You Have Multiple Locations

If your business has multiple locations, each location may have a different business phone system in place. Not only are on-site PBX systems expensive to maintain, but there may also be compatibility issues. Companies with multiple locations are better served with one consolidated phone system that can be managed through a cloud-hosted PBX business phone system. Hosted PBX systems allow for location to location transferring of calls, consolidated billing and maintenance, integrated reporting, and a better user and customer interface.

Your Employees Work Remotely or at Different Locations

If you have employees that work from home, are on the road, or are moving between locations, it can be difficult to route calls seamlessly. Today’s cloud-hosted business phone system is built natively to handle mobility and remote access. These features allow employees to stay in constant contact with their colleagues, prospects, and customers no matter where they are working.

You Need Advanced Communication Tools

Voice over Internet or VoIP calling offers advanced calling features that legacy PBX systems cannot match. If you need any of these features, it is time for an upgrade:

  • Voice mail or Voice mail to text
  • Unlimited domestic long-distance calling
  • Caller ID
  • Hold, Transferring, and Forwarding
  • Auto Attendant
  • Call Recording
  • Custom Hold Music
  • Unified Communications
  • Collaboration Tools
  • Reporting
  • Simultaneous and Sequential Ring

Your Phone Bills Are High

If your business has high phone bills each month, it may be time for an upgrade. Businesses who take advantage of VoIP (Voice over Internet Protocol) and Hosted PBX typically experience significant cost savings. The savings include the elimination of direct maintenance costs, on-site technical staff, and equipment upgrades. Your business phone system provider will handle any necessary repairs, replacements, or upgrades as part of their service agreement.

You Need to Integrate with Other Software

As part of a broader communication strategy, you may want to integrate your business phone system with other software, such as CRM or Cell Center software. Legacy systems typically do not allow that, whereas hosted PBX systems are software-based and often integrate with your other software platforms seamlessly.

You Need Better Data

In this era of digital transformation, data is becoming increasingly important. Besides tracking calls, you may need detailed reporting to manage your staffing and workflow more efficiently.

You Have Too Much Downtime

If you are suffering from poor quality, dropped calls, or regular issues with downtime, it is time for an upgrade. A fiber internet solution will deliver the same up and down speeds and a dedicated connection to keep your calls from dropping or experiencing quality issues.

Beware: Not All Business Phone System Providers Are Alike

If you are evaluating business phone system providers or searching online for business phone system providers near me, you should know that not all providers are alike.

Some businesses opt for national business phone system providers, residential Internet service, or cable company Internet to power their VoIP business phone system. These providers use shared or leased lines that provide less than optimum quality and reliability. They may not provide symmetrical speeds, which can cause delays in communication. Businesses may experience congestion or bandwidth limitations as well as latency which can jitter and uncomfortable pauses in conversation.

LOGIX is Built for Business

LOGIX is a Texas-based company that provides hosted PBX and VoIP for business. With service level agreements guaranteeing 99.999% uptime, and a dedicated network operation center, LOGIX’s team of IT and security professionals deliver consistent, reliable service.

With LOGIX, local Texas-based customer care and service teams are available 24/7 year-round to handle service requests, installations and maintenance. Unlike national VoIP providers, cable internet providers or residential internet providers, LOGIX customers have a dedicated account manager that is local and can easily be reached by phone.

Lightning-fast bandwidth is delivered on fully dedicated business fiber with symmetrical upload and download speeds to keep your business moving at full speed. There is no sharing of bandwidth with neighborhood businesses or neighborhoods.

LOGIX owns and operates the largest privately owned fiber network in Texas, spanning more than 265,000 fiber miles. LOGIX is the connection for more than 10,000 businesses; 3,000 enterprise buildings; and more than 100 data centers in Houston, Dallas, Fort Worth, Austin and San Antonio.

LOGIX offers a built-for-business fiber network that delivers the most reliable experience, including hosted PBX and VoIP business phone service.

Request a quote for all of your hosted PBX and VoIP business phone solutions.