When you are running a software-as-a-service (SaaS) company, your customers demand fast and reliable service. If you cannot give them access to the data they need – whenever they need it – you are asking for trouble. If you use anything less than business-class internet on fiber, you are playing with fire.
Downtime does more than just frustrate customers and create churn. It can cost you real money. The most recent survey on the cost of hourly downtime has 86% of companies reporting that one hour of downtime costs them more than $300,000. Forty percent say an hour of downtime costs them between $1 million and $5 million.
It is simple. You need the fastest, most reliable fiber internet from the best business internet service providers available. That means LOGIX Fiber Networks for your business-class internet and business phone.
Here are some of the reasons SaaS companies depend on fiber business internet for their business, and why so many choose LOGIX as their business-class internet provider.
Data Security and Compliance
Recent legislation has placed additional demands on SaaS companies. These include:
- The European Union’s (EU) General Data Protection Rules.
- The California Consumer Privacy Act.
- The California Privacy Rights Act.
If any of your customers reside in the EU or California, you have new rules to follow when it comes to collecting, storing, selling or using consumer data. There are updated regulations in 2021 for Massachusetts, New York, Hawaii, Maryland and North Dakota. More than a dozen states have active legislation under consideration.
Add these to the list of regulations that already include the Payment Card Industry Security Standards Council for credit card transactions, the Health Insurance Portability and Accountability Act for health care information, the Gramm-Leach-Bliley Act for financial data, and the Children’s Online Privacy Protection Rule for children, and SaaS companies have tremendous exposure if they are not taking privacy seriously.
Violations are serious business too. When it comes to data security, business-class internet on a fiber backbone is the only real choice.
SaaS companies also need a dedicated fiber connection. It is the most secure connection you can get. By connecting to the LOGIX Fiber Network, your data can have a direct connection to your cloud-based servers, such as Amazon Web Services, Google or Microsoft Azure, or to your data center.
LOGIX has more than 280,000 fiber miles. With LOGIX, you get your own dedicated connection that you are not sharing with your neighbors. You get a dedicated, private and secure connection to the cloud.
Fiber is simply more reliable. Residential carriers, cable companies and national providers suffer from regular outages. If your service goes out, it can be difficult to get in touch with someone to fix things.
You get unparalleled reliability and support with LOGIX, including 99.999% uptime as part of your guaranteed service-level agreement. LOGIX operates a Texas-based network operations center that monitors the network for performance and reliability 24/7 year-round, as well as Texas customer support teams and local technicians on standby in case any problems arise. With LOGIX, you will not be dealing with national call centers or contract workers.
For SaaS companies, lags in performance can cause frustration for customers. You need lightning-fast internet connections with extremely low latency. Only the best business internet service providers, like LOGIX, can provide reliable fiber internet with the low latency that your business – and your customers – demand.
Fiber allows synchronous, or symmetrical, speeds. When you have the same fast business-class internet for uploads and downloads, you can keep your business running smoothly. There is no throttling of data when you are uploading files or updating data.
Secure Data Center Connections
SaaS companies need data centers with reliable infrastructure, multiple failovers and flexible, scalable space. LOGIX not only provides dedicated fiber, but has connections to more than 100 data centers, including LOGIX colocation data centers throughout Texas.
Business Phone Service
Fiber internet is the best way to take advantage of Voice over Internet Protocol (VoIP) business phone service. Besides a lower total cost of ownership, SaaS companies also benefit from:
- Lower monthly phone bills, no expensive hardware and no additional maintenance costs.
- All of the advanced calling features you need at no additional cost.
- The ability to add or change phone lines or service quickly.
VoIP on fiber provides enhanced mobility so calls can follow you wherever you are working. This flexibility has become critically important in today’s work-at-home, distributed workforce. LOGIX Business Voice Cloud using a hosted private branch exchange lets employees collaborate seamlessly.
The Reliable Business Internet That Your SaaS Company Needs
LOGIX Fiber Networks has the most reliable business-class internet available. With speeds from 100 Mbps to 10 Gbps and higher, as well as robust VoIP solutions to power your practice, LOGIX is the preferred choice for more than 10,000 businesses.
LOGIX is the best internet service provider to keep your SaaS companies running 24/7 year-round for your SaaS company. Contact LOGIX today for a quote.