Full job description
ESSENTIAL FUNCTIONS:
- Must have overall understanding and knowledge of telecommunications infrastructure involving voice and data applications
- Responsible for customer maintenance (voice, data, etc)
- Candidate must possess Advanced experience in complete pre-cabling preparation, installation of patch panels, punch down 66/110 blocks, 110-patch panel, and various data and voice jacks. Install, terminate, and test all forms of communication cabling
- Installations of the following types: Fiber Park, MTU, Metro E, EOC, T1
- Activation of customer’s service and features (voice and data) in standalone and MTU Buildings
- Hosted PBX Installs
- Basic Fiber Optic Troubleshooting
- Assist in deploying new technology when necessary
- Maintain truck inventory and database records
- Responsible for keeping a clean working environment, including vehicle
- Must be able to interface with customers
- Must maintain 24 hours “on-call” status for department
- Meets and exceeds team member expectations by providing service and department teamwork
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Demonstrates teamwork by cooperating and assisting co-workers as needed
- Communicates effectively with customers, co-workers and management
- Performs other duties as required to provide excellent service and teamwork
- Adheres to policies and procedures
- Attends work on time as scheduled
- Required to call in to report an absence no less than two hours prior to the start of the shift by contacting the supervisor directly and stating reason for absence
- Minimizes safety hazards by following all safety rules and procedures
- Required to wear company provided polo shirt during work hours
- Performs other duties from time to time as requested by their supervisor or as business needs dictate
ADDITIONAL RESPONSIBILITIES:
- Adhere to company practices and regulations
- Formal and informal training
- Works well with telecom test equipment
- Maintain confidentiality of all customer and company information
- Work in a safe manner; adhere to the safety guidelines set forth in company policy
- Must be able to learn all aspects of the job by on-the-job training, attending seminars/vocational schools or classes. Must be able to learn from instruction manuals, software, and hardware documentation. Must stay current on industry technology
- Working knowledge of Windows operating systems, and basic hardware configurations
- Ability to define problem(s), define seriousness of problem(s), collect data, and establish facts
- Maintain positive attitude towards co-workers and customers.
- Effective time management
- Troubleshooting and problem solving abilities
- Professional and effective verbal and written communication skills
- Strong Interpersonal Skills
- Ability to operate a motor vehicle. Must have valid motor vehicle operator’s license and a responsible driving record
- Must maintain 75%-90%+ Utilization and 4.5+ quality rating
EDUCATIONAL REQUIREMENTS:
- Two or more years of Telecom technician experience
- Must complete FOA “CPCT, CFOT, CFOS/T” within 12 months
- Understanding of color code and punch down
- Knowledge of DC and AC power
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to Commute:
- Dallas, TX 75220 (Required)
Ability to Relocate:
- Dallas, TX 75220: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person