Solution helps accelerate quote-to-cash process and improves wholesale customer experience
HOUSTON, TX, June 14, 2022 — LOGIX Fiber Networks (“LOGIX”), the largest independent fiber network provider in Texas, is pleased to announce that it has deployed the Universal Order Connect (UOC) Marketplace solution from Neustar, Inc., a TransUnion company, which will enable LOGIX to reduce operational costs, process incoming orders faster, and expand its wholesale revenue base.
Neustar’s cloud-based, API-driven UOC Marketplace platform provides a single, standardized, and seamless interface for LOGIX’s wholesale customers, allowing for faster processing times of new access orders and streamlined status updates.
From connecting Ethernet and Broadband sellers to hundreds of buyers to improving the order creation, submission, and trouble ticketing process, Neustar UOC Marketplace simplifies the steps in the customer order process. Potential benefits include reducing order delivery timelines and enhancing customers’ service experience.
“Our team is always looking for ways to improve our wholesale order process, improve the customer buying experience and create competitive advantages,” said Craig Collins, LOGIX Chief Executive Officer. “The Neustar UOC Marketplace has enabled us to process orders faster, standardize and streamline customer communications throughout the order process, and provide order status information in a timelier fashion. With this solution, we’re better able to meet our customers’ needs around fiber connectivity, 5G, and cloud computing services.”
John Denemark, Neustar SVP and general manager, said, “We’re excited to collaborate with LOGIX to enhance its wholesale order processing. Not only will UOC Marketplace help LOGIX enhance their customer experience, it will also open availability of their service offerings to the entire ecosystem of wholesale buyers from a single platform.”
Neustar UOC Marketplace solution supports digital transformation through the following features:
- A centralized system for ordering any access type―including Broadband
- User-friendly workflows to help reduce time-consuming manual processes and rework
- Automated SLA tracking to promote order accuracy
- Open API allows ease of integration to both up and downstream systems
- Supports all industry formats, including ASOG, MEF, TM Forum, and proprietary Broadband
- Business intelligence reporting on operational metrics
- Support for domestic and international ordering
Learn more here about the applications of UOC Marketplace as a solution.
About LOGIX Fiber Networks
LOGIX Fiber Networks is the largest independent fiber network provider in Texas, providing highly secure fiber-based data, voice services, and data center access to 10,000 enterprise and carrier customers and connecting nearly 100 data centers across Texas. With a 35-year history and known for its outstanding Texas-based customer service, flexible and fast connectivity options, and best-in-class reliability due to its built-for-business fiber network, LOGIX offers a broad range of business voice and data options. Services include Business Voice, Business Internet, Business Ethernet, Business Wavelength, Business Voice Cloud, Business Voice Trunks, Data Centers, and Cloud Connect. For more information, call 281-336-9006 or visit logix.com.
About TransUnion (NYSE: TRU)
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences, and personal empowerment for hundreds of millions of people. transunion.com
Neustar, Inc., a TransUnion company, is a leader in identity resolution providing the data and technology that enable trusted connections between companies and people at the moments that matter most. Neustar offers industry-leading solutions in marketing, risk and communications that responsibly connect data on people, devices and locations, continuously corroborated through billions of transactions. Learn how your company can benefit from the power of trusted connections. neustar.com.