LOGIX Voice Services Upgrade
LOGIX is upgrading to a new voice services platform to deliver increased service reliability and enable us to provide more features and functionality.
Your telephone number(s) will not change. Rest assured that customers and colleagues will continue to contact you the same way they always have.
While your telephone number(s) will not change, there may be some impacts to certain LOGIX voice services features that you use on a daily basis. Please read the Frequently Asked Questions below for additional details to understand how this upgrade may impact your service.
We will communicate closely with you throughout the process, including scheduled dates and actions you need to take.
If you have additional questions please utilize the web-form below and a LOGIX representative will get back to you.
Have Questions?
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Frequently Asked Questions
If you utilize voicemail service from LOGIX and not through your internal phone system (PBX), you will need to save any existing voicemails you want to keep.
Following the upgrade, you will need to reset your voicemail PIN.
For security reasons – any “PIN-less access” to voicemail will be discontinued. After the upgrade you will need to enter a PIN every time you access your voicemail box.
Please use the LOGIX Voicemail User Guide for additional details on how to manage your new voicemail service
The Star Codes (*) used to activate certain voice features may change. Please listen closely to the voice-prompts as you use any Star Codes after the upgrade.
Please use the LOGIX Voice Services Star Codes for additional details on feature specific impacts.
Speed dial codes will not be available immediately after the upgrade. You will need to use the speed dial functionality of your telephone to store speed dials.
LOGIX will deploy a new speed dial functionality in the near future. If you would like to be contacted when that feature is made available, please submit a request in the web-form above.
Yes, Authorization Codes and Account Codes will be available and combined into a single feature package called Account Codes. Depending on how you use your Codes currently, there may be some variances post-migration. Also – there is a new feature available allowing you to assign an Account Code to incoming calls.
Review the Account Codes User Guide for more information.
Once your migration is complete, you will no longer be required to enter an Access Code to make an International Long-Distance call. Also, as part of our overall Voice Services upgrade program, we will be making changes to the blocked-country calling list and making rate adjustments to certain countries.
Please reference the International Long Distance Blocked Countries list for additional details