• Quick Contact Reference Guide

WELCOME
• Your Team
• Customer Local Contact
• Installation Intervals
• Data Center Installation Intervals
• Network Maps
• Customer Journey Map

INSTALLATION
• Room Prep
• Equipment and Site Prep
• Data Centers Prep

ACTIVATION
• Activating Services
• Billing Support
• Installation Issues and Concerns

SUPPORT
• Troubleshooting
• NOC
• Billing Support
• Customer Portal User Guide
• Customer Escalations
• Preventing International and Domestic Toll Fraud
• Authorizing International Long Distance

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LOGIX MYPHONE PORTAL

HOSTED PBX CALL RECORDING

GUIDES:

• Quick Start Guide
• General HPBX Training Guide
• Full Call Feature Guide
• Call Center Guide
• CRM Connector Guide
• Hunt Group Guide
• Call Reporting Guide
• Call Recording Guide
• Auto Attendant Guide

TUTORIALS

• Auto Attendant Tutorial
• Hunt Group Tutorial
• Call Recordings Tutorial
• Call Reporting Tutorial
• Advanced Training
• Additional YouTube Tutorials

DOWNLOAD THE LOGIX COMMUNICATOR DESKTOP APP

WEBMAIL LOGIN

PERSONAL USER ADMINISTRATOR

DOMAIN ADMINISTRATOR

MICROSOFT OUTLOOK WEB ACCESS:

• Old Link
• New Link
• Configuring Outlook 2010

HOSTED MICROSOFT EXCHANGE ADMINISTRATION

• Old Link
• New Link
• Creating a New User in the Administrative Console
• DNS Records for LOGIX-hosted Microsoft Exchange

• Internet Startup
• DNS
• Local Phone Service
• Conference Call Setup
• Business Group Voicemail